✈ Europe-Africa flight specialist

Flight Europe-Africa
delayed or cancelled?
 Get up to €600 back

We take on the airlines, so families get paid.

Robin takes from airlines, gives back to families. Your Europe ⇄ Africa routes, delay, cancellation or overbooking: we go get the money they owe you.

  • 🚫 No upfront cost
  • 💶 We pay you
  • 💸 Paid even without a EU bank account
600€ Max per passenger
0€ Without result
25% Our success fee
24h File within 24h
Contact, languages & privacy

💬 WhatsApp +33 7 56 86 36 30 On WhatsApp in English · we call you back in Twi, Yoruba or Pidgin if you prefer 📞

Service available in: French, English, Wolof, Bambara, Soninké, Peul (Pulaar), Dioula, Swahili, Lingala, Twi, Yoruba.

No WhatsApp on this device? Scan the QR →

Your flight

We tell you in 2 min if your flight is owed compensation. Free.

or describe your flight here:

Nothing to type here, we see your number when you message us on WhatsApp.

25% on success · €0 if no result · Case filed within 24h

✈️ Europe-Africa specialist. Join the diaspora families recovering what airlines owe them.

Robin des Airs is a compensation claim recovery service for air passengers, based on EU Regulation 261/2004 and the Montreal Convention. The service checks eligibility for free, builds the case and pursues it against the airline, with no upfront fee for the passenger.

  • European law EC 261/2004The regulation airlines must respect, the same one the market leaders use.
  • €0 if no resultNo upfront cost, no card details, we're the ones who pay you.
  • Your data protectedGDPR, never resold, deleted on request.
  • We speak your languageWolof, Mandinka, Twi, Yoruba, Peul… and 14 days to withdraw, free of charge.

🌍 Africa ↔ Europe specialist · 👤 a dedicated expert handles your case and calls you back in your language. Why choose us →

As seen in the press

Afrik.com Xalima.com Congo Indépendant Ivorian.net Le Lynx (Guinée) Addis Standard AllAfrica.com Lequotidien.sn
See all our press coverage →
What you might not know

Where does
this money come from?

What is Regulation (EC) 261/2004?

EU Regulation (EC) No 261/2004 protects passengers on journeys between Europe and Africa. Depending on direction, Europe → Africa or Africa → Europe the rules differ:

🛫 EUROPE → AFRICA

Flight departing the EU: any airline must pay, European or not, whatever your nationality. Up to €600 for delay, cancellation or overbooking.

🛬 AFRICA → EUROPE

Your flight departs from Africa to Europe / the EU: the rule changes, only European airlines are required to pay.

→ Air France, Corsair, Brussels Airlines, KLM, Transavia, Lufthansa, Iberia, TAP, ITA Airways and other European carriers: yes, they are European.
→ Royal Air Maroc, Air Sénégal, Ethiopian Airlines: no on those flights, they are not European.

3+ hours late at arrival = compensation. It's the arrival time that counts, not departure.

Please note: this right is not automatic. If the airline proves an extraordinary circumstance (dangerous weather, an unforeseeable external strike), compensation may not be due. We check this point before any claim is filed.

Not sure? Send us your flight on WhatsApp free check within the day. when a flight is cancelled, fewer than 20% of eligible passengers actually receive their compensation airlines count on people giving up. You have 5 years to claim, that delayed flight in 2021? The money may still be owed.

Our method: for each claim, we cross-check actual flight data (schedules, rotations, the airport's METAR/TAF weather history) against our database of CJEU case law, to build a technical argument that is hard to challenge.

⚖️ Jurisprudence CJUE · EC 261 summary

Our communities · Our families
600€
per passenger · long-haul
You keep €450 net · our 25% fee on success only
Over 3,500 km, our core focus · compensation per passenger

Shorter flights: €250 or €400. We calculate your exact amount.

EC 261/2004 compensation scale by distance (updated 27 September 2026)
Flight distanceCompensation
Up to 1,500 km250 €
1,500 to 3,500 km400 €
Over 3,500 km (almost all Europe-Africa routes)600 €
  1. Regulation (EC) No 261/2004 of the European Parliament and of the Council, official text on EUR-Lex, Articles 5 to 7 (amounts and conditions of compensation).
  2. UEMOA Regulation No 03/2003/CM/UEMOA of 20 March 2003, applicable to flights departing from West Africa, details and official sources.
Get my money back →
Case examples, compliant with EC 261/2004

How much you can claim.
Depending on your situation.

ℹ️ These examples are illustrative. They show the compensation set out by European regulation EC 261/2004. They are not verified customer reviews: find our verified reviews on Trustpilot.

Family of 3 on Paris→Dakar (CDG→DKR). Flight delayed by 6 hours on arrival. Distance > 3,500 km (long-haul).

✈
Typical case, long-haul delay
CDG → DKR · Family (3) · 6h delay
1 350€
net for you
Legal €1,800 (€600 × 3)

Couple on Brussels→Abidjan (BRU→ABJ). Flight cancelled less than 14 days before departure, no proven extraordinary circumstance. Long-haul.

✈
Typical case, late cancellation
BRU → ABJ · Couple · Cancellation
900€
net for you
Legal €1,200 (€600 × 2)

Solo passenger on Paris→Bamako (CDG→BKO). Flight cancelled. The airline offers a €300 voucher. The passenger demands cash payment per EC 261.

✈
Typical case, voucher refused
CDG → BKO · Solo · Cancellation
450€
net for you
Legal €600 (1 passenger)

Source: Regulation (EC) No 261/2004 of the European Parliament and of the Council · scale articles 4, 5 and 7

The Robin method

Here's how
it works.

Up to €600 per passenger, recovered in 4 steps: less than 5 minutes on your end to send your flight details and sign, then Robin des Airs negotiates and you're paid within 5 business days once the compensation is received.

01

Vous envoyez votre vol

Envoyez votre numéro de vol sur WhatsApp, comme un message à un ami. On vous dit tout de suite si vous pouvez être indemnisé, et combien.

⏱ 2 minutes
02

Vous signez, on fonce

Un contrat de cession rapide sur votre téléphone. Zéro paperasse, zéro déplacement. Après ça, vous n'avez plus rien à faire.

⏱ 3 minutes
03

On se bat avec la compagnie

Réclamation, preuves, relances : c'est notre métier. Si elle résiste, on va jusqu'au bout, tribunal compris, à nos frais, pas les vôtres.

⏱ On gère
04

Vous recevez votre argent

La compagnie paie, on vous vire votre part. Si on ne récupère rien, vous ne payez rien. Zéro risque.

3 minutes and it's done →

Find out more: Weather and claims (TAF, METAR…) · Why do so few get their compensation?

Your situation in one click

Delay, cancellation, baggage… your rights explained

A right to compensation is a fixed sum owed by the airline: between €250 and €600 for a flight, up to €1,800 for lost baggage. Find your case below.

⏱️ Delayed flight3 hours or more: what changes ❌ Cancelled flightRefund or compensation 🪑 OverbookingDenied boarding 🔄 Missed connectionWho must compensate 🧳 Lost baggageUp to €1,800
🧳 The Montreal Convention: baggage and flight delayBaggage: up to 1,519 SDR (≈ €1,800) per passenger, based on proof of the real value of your belongings. Flight delay: proven real damage is compensated up to 6,303 SDR (≈ €7,500). For baggage, claim in writing within 7 days (damaged) or 21 days (delayed), and you have 2 years to take action. Have the irregularity report (PIR) filled in at the airline desk before you leave the airport. Read the guide →

Or go directly to your city or your airline.

Flying out of Ghana or Nigeria? Local rules and EC 261: Ghana (GCAA) · Nigeria (NCAA)

The founder

Fifteen years behind the scenes.
I've seen what they hide.

Saint-Yves Kodjo is the founder of Robin des Airs. He spent fifteen years in the aviation industry, including several years as a cabin crew leader, before creating this service.

"They charge you for the extra kilo. The second bag. The window seat. But when it's their turn to pay, delay, cancellation, overbooking, there's nobody on the line."

Saint-Yves Kodjo, founder of Robin des Airs, fifteen years in aviation

Fifteen years in aviation, always the same excuses. Robin builds a solid case and supports you in French, Wolof, Bambara. We win or you pay nothing.

The founder · Fifteen years in aviation · EU Regulation 261/2004 specialist

Frequently asked questions

Everything you
want to know.

✈️ Flight delayed, cancelled or overbooked: how much am I owed?
+

Departing from Europe, a flight delayed more than 3 hours on arrival, cancelled or overbooked entitles you to €600 per passenger beyond 3,500 km, whichever airline operated it.

Compensation is owed per person: a family of 4 on a Paris-Dakar flight is €2,400. Your case opens in 2 minutes on WhatsApp with your flight number. You never pay anything upfront.

Of the sums recovered, you receive 75% in the amicable phase. Our share rises by only 15 points if the case goes to court (lawyer and procedure costs included, advanced by us). If nothing is recovered, you owe nothing.

Flights of 1,500 to 3,500 km, Maghreb and French overseas departments included: €400 per passenger.

⏱️ How long until I receive my compensation?
+

It depends on how responsive the airline is. Three possible scenarios:

The airline cooperates (60% of cases) after receiving our technical file (proof of delay, official weather reports, legal analysis), the airline recognises your right and pays. Timeline: 4 to 12 weeks. This is the most common outcome.

The airline resists (30% of cases) it invokes "extraordinary circumstances". We counter with our weather evidence and air traffic data. We refer your case to the Tourism and Travel Ombudsman. Recommendation within 90 days. In most cases the airline follows and pays. Total: 3 to 5 months.

The airline persists (under 10%) we take the case to court at our expense and risk. Total: 5 to 8 months.

You receive 75% in the amicable phase and mediation; if we must go to court, our share rises by 15 points (procedure costs advanced by us). If we recover nothing, you pay nothing. We keep you updated via WhatsApp.

⚠️ The airline offered me a voucher, do I accept?
+
No. The voucher goes back to the airline if you don't use it, and it often has an expiry date. Its value is almost always less than the €600 cash you're entitled to. Don't sign anything and contact us first. Cash doesn't expire.
🌩️ The airline says weather or "extraordinary circumstances"...
+
That's their favourite excuse. Our file includes official aviation weather reports (METAR, TAF) for departure and arrival airports. We compare with all flights that took off in the same time window. If other planes could fly that day, and they often did, we have the proof. Learn more: Weather and claims (TAF, METAR…)
❌ I claimed myself and the airline refused. Can you step in?
+
Yes. An initial refusal is never final, it's often the start of negotiation. Many passengers stop at that first no, and that is exactly what the airline hopes: in the end, according to a study carried out for the European Commission (2018 data), 62% of eligible passengers did not receive the compensation they were owed. We take over the case, add our technical evidence, and resubmit with an argument the airline can't ignore. If they persist, we go to the ombudsman then to court. Fees are already covered by our share: you pay nothing extra.
💳 How do I get paid?
+
We pay you. We will never ask for your bank details on WhatsApp. Once your case is accepted, and when funds are received from the airline, we request your bank details via email or a secure form and transfer your share within 5 business days. We never ask you for money, no card, no advance.
🔄 My flight had a connection, can I still claim?
+
Yes. It's the last flight (final leg) that sets the amount: total distance and delay at final arrival. If you missed a connection because of a delay on your first flight, you're eligible. Select "with connection" in the checker, we handle the rest.
✅ Do you take every case?
+
No, and that's our strength. We review every case for free before accepting it. If your chances are low, we tell you honestly rather than waste your time. We only take on cases we're confident we can win. If we don't take your case, we explain why and advise you on alternatives.
↩️ Can I withdraw?
+
Yes. You have a 14-day right of withdrawal from signing the claim-assignment contract, no reason and no fee. In practice, we start working on your case right after signature (with your agreement) so we don't lose time. If you withdraw within 14 days, you pay nothing, any work already done is on us. If your case succeeds before the 14 days end (rare but possible) and you haven't withdrawn, the agreed split applies normally. This is a legal right (French Consumer Code, art. L221-18). A simple WhatsApp message or an email to expert@robindesairs.eu is enough.
🔒 Is the website secure? Is my data protected?
+
Yes. Your connection is fully encrypted (HTTPS) and rated A+, the top grade, by SSL Labs, the independent industry benchmark for encryption. We never ask for bank-card details to start your case: you pay nothing upfront. Your documents are used solely to build your compensation claim, and access to our files is protected by two-factor authentication. Under the GDPR, you can request access to your data or its deletion at any time (expert@robindesairs.eu).
💶 Is the compensation subject to tax?
+
No. The EC 261/2004 flat-rate compensation repairs a harm (delay, cancellation, denied boarding): it is not taxable income and does not need to be declared. This applies to the EC 261 flat rate itself; for any tax question specific to your situation, professional advice is still recommended.
👨‍👩‍👧‍👦 How does it work for a family with children?
+
Compensation is owed per passenger, regardless of age: every child with a ticket counts, and even an infant once an amount has been paid for them (even just taxes). A family of 4 on a flight delayed 3h+ over 3,500 km can claim 4 x €600 = €2,400, of which €1,800 is paid out (75%) in the amicable phase. One single case covers the whole family: you only need to submit your documents once.

Ready to claim?

Get my compensation →

CE 261 guides, vouchers, time limits: everything on the blog.

⚖️ Jurisprudence CJUE, Sturgeon, Wallentin-Hermann, Krüsemann…

Browse articles →

About us · CGV · Privacy policy · Contact : expert@robindesairs.eu

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