Question 1

How much compensation can I claim under EU 261?

Accepted Answer

Regulation (EC) No 261/2004 sets three flat brackets per passenger, based on flight distance: €250 for flights of 1,500 km or less, €400 for flights between 1,500 and 3,500 km, and €600 for flights over 3,500 km. These are indicative statutory caps: the amount actually recovered may be lower (reductions, alternative rerouting offers, airline decision).

Question 2

Which bracket applies to a Europe to Africa flight?

Accepted Answer

Europe to North Africa flights usually fall in the 1,500 to 3,500 km bracket, which is €400 per passenger. Europe to sub-Saharan Africa flights are over 3,500 km and fall in the €600 per passenger bracket.

Question 3

What does the passenger receive after the Robin des Airs fee?

Accepted Answer

Robin des Airs charges a 25% success fee on the amount actually collected and pays the remaining 75% to the passenger. That is €187.50 net on a €250 bracket, €300 net on a €400 bracket, and €450 net on a €600 bracket. If nothing is recovered, there is no fee at all.

Flight distance	Statutory amount / pax	RDA fee (25%)	Client net (indicative)
≤ 1,500 km	€250	€62.50	€187.50
1,500-3,500 km	€400	€100	€300
> 3,500 km (e.g. Europe-Africa)	€600	€150	€450

Indicative EU 261/2004 brackets