Robin des Airs
Agency Partner Programme · Europe-Africa corridor
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Partner Referral Agreement
Exclusive referral framework, EU Regulation CE 261/2004
B2B referral agreement you refer passengers; each one signs a separate claim-assignment contract with Robin des Airs; Robin manages the claim with the airline.
You keep your usual agency services; the commission is due once Robin collects the compensation on your referral.
Indicative compensation (example)
600 €
Not guaranteed, CE 261 long-haul >3,500 km
✅ Your agency commission
3,800 GMD
Per successful passenger · ≈ 45 € at 85 GMD/€
Within 48 working hours of Robin des Airs receiving payment
👥 The parties
Partner network member
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Robin des Airs
CE 261 claims / compensation recovery
66 Avenue des Champs-Élysées, Paris
partners@robindesairs.eu
WhatsApp: +33 6 52 89 38 58
66 Avenue des Champs-Élysées, Paris
partners@robindesairs.eu
WhatsApp: +33 6 52 89 38 58
✍️ Agency identity
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📅 Agency commission
The agency commission is a flat 7.5% of the CE 261 compensation actually collected, per successful passenger, the same rate for every partner. On a full 600 € indemnity this equals ≈ 45 € (3,800 GMD); if a smaller amount is recovered, the commission is 7.5% of that smaller amount (e.g. 7.5% × 250 € ≈ 18.75 €).
💶 How compensation is split (CE 261, Europe-Africa corridor)
Example based on a 600 € CE 261 compensation (Europe-Africa, > 3,500 km).
The percentages are fixed they apply the same way whether the airline pays 250 €, 400 €, or 600 €. Each party's amount is always calculated as its share of the sum actually collected, so the euro figures scale with what the airline pays (the 600 € column below is just an example).
This split applies to an agency-referred case. The passenger keeps 70% here because the agency commission (7.5%) is added to Robin's fee. A passenger who comes directly (no agency) keeps 75% Robin's fee is 25% and there is no agency commission.
| Party | Example (if 600 € collected) | Share | Notes |
|---|---|---|---|
| Passenger | 420 € | 70% | Paid directly to the passenger |
| Seyman Travel | 45 € (3,800 GMD) | 7.5% | Commission on CE 261 compensation only |
| Robin des Airs | 135 € | 22.5% | Case management & recovery fee |
| Important: Seyman Travel's commission is calculated exclusively on the CE 261 cash compensation. It is never deducted from, and has no impact on, reimbursements for hotel, meals, or transport (taxi, etc.), which are separate cost items billed at actual cost. | |||
Note, €/GMD exchange rate: The agency commission is 7.5% of the compensation actually collected, paid out in GMD at the prevailing exchange rate.
The 3,800 GMD ≈ 45 € figure is the reference on a full 600 € indemnity; if a smaller amount is recovered, the commission is 7.5% of that smaller amount (e.g. 7.5% × 250 € ≈ 18.75 €).
The reference rate used each month is the official €/GMD rate published on the 1st of that month by the Central Bank of The Gambia, and applies to all commissions paid during that calendar month.
⚖️ Agreement terms
Article 1, Purpose
This Agreement establishes an exclusive referral framework for case referrals and commissions under EU Regulation CE 261/2004.
Seyman Travel (Party B, the partner agency) refers potentially eligible passengers; Robin des Airs processes claims on a no win, no fee basis after the passenger signs the claim-assignment contract.
Party B uses the partner portal (agency portal) and may continue its usual travel services.
Exclusive territory: The Gambia (BJL airport and all Gambian-resident passengers) Robin des Airs will not engage any other referral partner in this territory while this Agreement is active.
Article 2, Agency commission
Upon successful collection of passenger compensation, Robin des Airs pays the agency
a flat 7.5% of the compensation actually collected per successful passenger, i.e. 3,800 GMD (≈ 45 €) on a full 600 € indemnity, and proportionally less if the airline pays less.
Payment within 48 working hours of Robin des Airs receiving the compensation, via the chosen payment method and valid details provided above.
No commission is due if the claim fails or no compensation is collected.
Article 3, Dossiers & passenger claim-assignment contract
The agency submits passenger and flight data via the partner portal and may assist the passenger
(information, WhatsApp, help with signing) for the passenger claim-assignment contract.
Once the claim-assignment contract is signed, Robin des Airs, as assignee of the passenger's claim, leads all communications with the airline and the recovery process.
The technical case email and Robin des Airs' role are defined in that contract.
The agency acquires no right over the passenger's claim: only the assignment of claim granted by the passenger to Robin des Airs in the claim-assignment contract (Article 5 bis) transfers it for recovery purposes. The agency's role is limited to referral and support, remunerated by the Article 2 commission.
The agency acquires no right over the passenger's claim: only the assignment of claim granted by the passenger to Robin des Airs in the claim-assignment contract (Article 5 bis) transfers it for recovery purposes. The agency's role is limited to referral and support, remunerated by the Article 2 commission.
Article 4, Obligations of Party B (Seyman Travel)
Party B agrees to: (i) provide booking and contact information in good faith; (ii) inform passengers of Robin des Airs and facilitate access to the claim-assignment contract when useful;
(iii) notify Robin des Airs without undue delay if the passenger or airline contacts Party B about the same incident;
(iv) use the partner portal for case submissions and tracking.
Party B may continue its usual travel agency services (tickets, advice, rebooking, etc.).
Only fees presented as CE 261 recovery charges for the same referred incident require prior written agreement with Robin des Airs.
Article 5, Obligations of Robin des Airs
Robin des Airs processes referred cases diligently, informs Party B of material developments,
maintains full traceability (emails, documents) and pays agreed commissions on time.
Operational updates may be sent via WhatsApp or any agreed channel.
Article 5.1, Airline decision transparency
For each case, Robin des Airs will communicate to the agency, via the partner portal,
the airline's decision with a written justification in all cases whether the claim is accepted, refused, or results in a payment lower than the indicative CE 261 schedule.
A written justification is always produced: no decision is communicated without explanation.
Where the amount collected differs from the indicative schedule, Robin will also state the result as a percentage of the indicative amount.
Article 6, Term, renewal & termination
Quarterly term (3 months) from signing date, automatically renewed each quarter unless either party gives written notice with 30 days advance.
Immediate termination possible in case of material breach, fraud, or persistent non-cooperation.
Article 7, Confidentiality & GDPR
Each party protects personal data and uses it solely for case management. Passengers are informed via the claim-assignment contract and privacy policy.
GDPR requests: partners@robindesairs.eu.
Article 8, Non-compete & domain protection
Robin des Airs undertakes not to sell airline tickets, book hotels, organise tours, issue visas, or conduct any travel agency activity during and for 6 months after this Agreement.
Seyman Travel undertakes not to process, manage or pursue flight compensation claims independently or with any other claims company, hold itself out as a claims specialist, or charge clients fees for CE 261 processing, during and for 6 months after termination.
This mutual non-compete protects each party's core business domain. It does not restrict Seyman Travel's ordinary travel agency activities.
Article 9, Independence of the parties
Each party acts as an independent business. Nothing in this Agreement creates employment, franchise, or joint-venture relationship.
Article 10, Governing law
This Agreement is governed by French law. Disputes will first be addressed amicably; failing that, competent courts in France.
✅ Declaration & acceptance
I, the undersigned, , acting for , declare that I have authority to bind the agency and accept the above terms.
I accept the Partner Referral Agreement and the commercial framework (commission per winning passenger, portal rules, GDPR). I understand that Robin leads the airline claim after the passenger signs the claim-assignment contract; I may still help my client with travel services as usual.
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Robin des Airs
66 Avenue des Champs-Élysées, Paris
partners@robindesairs.eu
partners@robindesairs.eu
Robin des Airs
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