⚖️ Agreement terms
Article 1, Purpose
This Agreement establishes a
referral framework for case referrals and commissions under
EU Regulation CE 261/2004.
The partner agency refers potentially eligible passengers; Robin des Airs processes claims on a
no win, no fee basis after the passenger signs the claim-assignment contract.
The agency uses the
partner portal (
agency portal) and may continue its usual travel services.
Article 2, Agency commission
Upon successful collection of passenger compensation, Robin des Airs pays the agency
a flat 7.5% of the compensation actually collected per successful passenger, i.e. ≈ $50 on a full $700 indemnity, and proportionally less if the airline pays less.
Payment within 48 working hours of Robin des Airs receiving the compensation, via the payment method agreed with the agency.
No commission is due if the claim fails or no compensation is collected.
Article 3, Dossiers & passenger claim-assignment contract
The agency submits passenger and flight data via the partner portal and may assist the passenger
(information, WhatsApp, help with signing) for the passenger claim-assignment contract.
Once the claim-assignment contract is signed, Robin des Airs, as assignee of the passenger's claim, leads all communications with the airline and the recovery process.
The agency acquires no right over the passenger's claim: only the assignment of claim granted by the passenger to Robin des Airs in the claim-assignment contract transfers it for recovery purposes. The agency's role is limited to referral and support, remunerated by the Article 2 commission.
Article 4, Obligations of the agency
The agency agrees to: (i) provide booking and contact information in good faith; (ii) inform passengers of Robin des Airs and facilitate access to the claim-assignment contract when useful;
(iii) notify Robin des Airs without undue delay if the passenger or airline contacts the agency about the same incident;
(iv) use the partner portal for case submissions and tracking.
The agency may continue its usual travel agency services (tickets, advice, rebooking, etc.).
Only fees presented as CE 261 recovery charges for the same referred incident require prior written agreement with Robin des Airs.
Article 5, Obligations of Robin des Airs
Robin des Airs processes referred cases diligently, informs the agency of material developments,
maintains full traceability (emails, documents) and pays agreed commissions on time.
Operational updates may be sent via WhatsApp or any agreed channel.
Article 5.1, Airline decision transparency
For each case, Robin des Airs will communicate to the agency, via the partner portal,
the airline's decision with a written justification in all cases whether the claim is accepted, refused, or results in a payment lower than the indicative CE 261 schedule.
A written justification is always produced: no decision is communicated without explanation.
Article 6, Term, renewal & termination
Quarterly term (3 months) from onboarding date, automatically renewed each quarter unless either party gives written notice with 30 days advance.
Immediate termination possible in case of material breach, fraud, or persistent non-cooperation.
Article 7, Confidentiality & GDPR
Each party protects personal data and uses it solely for case management. Passengers are informed via the claim-assignment contract and privacy policy.
GDPR requests: partners@robindesairs.eu.
Article 8, Non-compete & domain protection
Robin des Airs undertakes not to sell airline tickets, book hotels, organise tours, issue visas, or conduct any travel agency activity during and for 6 months after this Agreement.
The partner agency undertakes not to process, manage or pursue flight compensation claims independently or with any other claims company, hold itself out as a claims specialist, or charge clients fees for CE 261 processing, during and for 6 months after termination.
This mutual non-compete protects each party's core business domain. It does not restrict the agency's ordinary travel agency activities.
Article 9, Independence of the parties
Each party acts as an independent business. Nothing in this Agreement creates employment, franchise, or joint-venture relationship.
Article 10, Governing law
This Agreement is governed by French law. Disputes will first be addressed amicably; failing that, competent courts in France.