Date limits & deadlines
EU 261 reference · mandate · agency · Robin procedure
Summary of indicative deadlines used on the website, in the passenger mandate,
partner agreement and internal CRM (milestones after formal notice).
Not legal advice, prescription and extraordinary circumstances may change eligibility.
1, Right to claim (passenger)
| Limit | Indicative rule | Where shown |
|---|
| Limitation | 5 years under French law from the triggering event (often flight date) | Website, blog |
| Cancellation | Airline notice < 14 days before departure → EU 261 compensation may apply (unless extraordinary circumstances) | Eligibility form |
| Delay | Arrival ≥ 3 hours late (per distance / EU 261 rules) | Mandate, agency file |
After limitation, files may be marked Prescribed in CRM.
2, Passenger mandate
| Deadline | Duration | Notes |
|---|
| Withdrawal | 14 calendar days after signature | Email contact@robindesairs.eu, “I withdraw, Ref. …” |
| Immediate start | Optional checkbox | Robin may act before 14 days if passenger requests it |
| Mandate term | 24 months | Termination for serious breach, etc., 15 days’ notice |
| Airline contact | 24 hours | Passenger must inform Robin of any airline contact or offer |
| Net payout | 5 business days | After Robin collects funds (75% to passenger) |
3, Partner agency
| Deadline | Duration | Notes |
|---|
| Agreement | 24 months | Tacit renewal; 30 days’ written notice to terminate |
| Commission | 48 business hours | After cleared funds, tier at signing (3,800 / 3,400 / 3,000 GMD), brochure |
| Lifetime tier | At signature | Rate locked for life; later step-downs apply only to new partners |
4, Robin procedure (after formal notice / LRAR)
In CRM, LRAR receipt date triggers:
| Milestone | From LRAR | CRM status |
|---|
| Follow-up 1 | D+15 | RELANCE_1 |
| Follow-up 2 | D+30 | RELANCE_2 |
| Mediation | D+62 | MEDIATION |
| Late-payment charge | D+16 | Moratory counter in CRM |
5, Dates stored per file
- Flight date affected flight.
- File date agency submission / Airtable creation.
- LRAR date formal notice receipt (internal CRM).
- Payment date collection / payout (Paid status).