📄 Detailed terms of the agreement (the full text, in plain language)
DETAILED TERMS OF THE ASSIGNMENT OF CLAIM AGREEMENT
Article 1, Subject matter and regime of the assignment
💡 In plain terms: You sell your claim to Robin des Airs, which becomes the owner of the case and recovers it in its own name. The price of your claim depends on what is actually recovered (75 % of the amount recovered in an amicable settlement, 60 % if it goes to court, 0 € if nothing). Flight with a connection? It is the final arrival that counts, and it is covered.
This instrument is a
PURE AND SIMPLE ASSIGNMENT OF CLAIM AGREEMENT (articles 1321 et seq. of the Civil Code). The
Assignor (the passenger) assigns to Robin des Airs (the
Assignee), which acquires
in its own name and on its own behalf, its claim, existing or future, under
Regulation (CE) n° 261/2004: fixed-rate compensation (art. 7), reimbursements and care (art. 8 and 9) and, where applicable, additional damages (art. 12), arising from the delay, cancellation or denied boarding that is the subject of this instrument (the "
Incident").
Transfer of ownership and risk. The assignment operates a
full transfer of the claim to the Assignee: as from signature, Robin des Airs is its sole owner, exercises it in its own name, alone bears the uncertainty of recovery and
bears, with no recourse against the Assignor, all costs incurred (lawyer, bailiff, court registry, platform). The Assignor bears no cost and cannot be called upon to guarantee against failure.
Assignment price. The assignment price is
variable and contingent (articles 1108 and 1964 of the Civil Code), indexed on the amount actually received by the Assignee: it is defined in
Article 4. The Assignor expressly accepts this contingent nature: if no sum is recovered, the price is nil and the Assignor can claim no sum.
Transparency on the risk and informed assessment by the Assignor. The Assignor
expressly declares having received, prior to signature, the information enabling it to assess for itself the risk of recovery, in particular: (i) the
flight distance and the
fixed CE 261/2004 amount potentially due; (ii) the Assignee's historical
average recovery rate for the airline concerned ("airline matrix", made available on simple request and published at
robindesairs.eu/transparence); (iii) the known
main causes of failure (insolvency, limitation, extraordinary circumstances, non-EU jurisdiction); (iv) the
average duration of proceedings (12 to 24 months). The Assignor acknowledges having had the time necessary for this assessment and not having committed under pressure. This sincere and complete information excludes any defect of consent, lesion or lack of cause within the meaning of article 1131 of the Civil Code.
Disputed claim — transfer of risk (no litigious redemption). The assigned claim is
uncertain and disputed: its existence and its amount are liable to be contested by the debtor (the air carrier). This uncertain nature underpins the variable and contingent price (Article 4) and the full transfer of the risk to the Assignee. However,
since no lawsuit is pending on the date of the assignment and no challenge on the merits of the right has been raised before a court, the claim is
not litigious within the meaning of articles 1699 and 1700 of the Civil Code: the assigned debtor carrier
has no right of litigious redemption (Article 5 bis).
Economic reality of the transfer (rejection of reclassification as a mandate). The classification as an assignment — and not a mandate — rests on the
economic reality of the transaction, the only criterion sovereignly applied by the court: (i) the Assignee acts
in its own name and on its own behalf, and not in the name of the Assignor; (ii) it
bears alone and without recourse all the risk and the costs (Articles 4 and 5 bis), the Assignor never being able to be called upon to guarantee against failure or held to any advance; (iii) the assignment is
notified to the assigned debtor (Articles 1 bis and 6), which a recovery mandate does not entail; (iv) the Assignor
loses control of the case (no-instruction clause, Article 1 bis). These elements characterise a
genuine transfer of ownership of the claim and exclude the classification as a mandate.
Connections. Where the journey includes one or more connections under a
single booking, the assignment covers
the entire journey: the compensation is determined by the
final destination and the
total distance, the delay being assessed on
arrival at the final destination (CJEU, 26 February 2013,
Folkerts, C-11/11).
💡 In plain terms: To handle your case, Robin des Airs opens a dedicated email address that receives the airline's replies. We take care of it from A to Z; you are simply kept informed via WhatsApp.
Case email address. Robin des Airs creates a
dedicated technical email address (the case reference followed by "
@robindesairs.eu "
, e.g.:
ref@robindesairs.eu) constituting the
reference address for all exchanges with the airline, its representatives and any third party; Robin des Airs alone administers it. The Assignor expressly authorises its creation and its use for the duration of the agreement, including for formal notices and procedural acts, and retains the access, copies and documents in order to ensure the traceability of the case. Operational follow-up with the Assignor may be carried out via
WhatsApp or any other agreed channel, on a non-exclusive basis.
💡 In plain terms: Your agreement exists in French and English (same document). You sign once; if the airline is foreign, we present the English version to it, but it is always your signed French version that is authoritative.
Language. This agreement is a
bilingual instrument drawn up in
French and English, the
French version being the only authoritative one. The Assignor authorises Robin des Airs to
draw up, produce and rely on the English version (or a faithful translation) against the airline and any third party. In the event of any discrepancy, the
signed French original prevails. The signature covers the instrument in both its languages.
Article 1 bis, Notification of the assignment and independence of action
💡 In plain terms: As from signature, Robin des Airs becomes the owner of the claim and acts in its own name from start to finish. The assignment is notified to the airline as of the first formal notice: from then on, the airline can only pay us. If the matter goes to court, it is always a lawyer who pleads.
Immediate effect. The assignment takes effect
between the parties as from signature (art. 1321 C. civ.). The Assignee is, as from that date, the
sole holder of the claim and acts
exclusively in its own name and on its own behalf at all stages (claim, formal notice, any mediation, judicial proceedings), without representing the Assignor.
Immediate notification to the carrier. The assignment is
notified to the carrier (assigned debtor) as of the first formal act of recovery (official claim or formal notice sent by the Assignee or its lawyer), in accordance with
article 1324 of the Civil Code. As from this notification,
only payment made into the hands of the Assignee discharges the debt.
No-instruction clause. As the claim is the property of the Assignee, the Assignor
may give no instruction to the Assignee as to the choice of court, the procedural strategy, the appropriateness or terms of a settlement, or the timing of the filing of the legal action. The Assignee conducts the case alone in its own economic interest and freely assesses the viability of cases before initiating judicial proceedings. The Assignor is kept informed of the key stages as a courtesy, without such information constituting a consultation or a mandate.
Representation in court by a lawyer. The Assignee carries out no activity reserved to lawyers and
never appears alone before a court.
Any judicial proceedings are necessarily conducted by a lawyer admitted to a bar, instructed by the Assignee at its exclusive expense, who alone ensures representation and pleading.
Article 2, Duration and termination options
💡 In plain terms: The agreement lasts 18 months. It can be stopped at any time in the event of a serious problem (15 days' notice). And if we still have not brought the matter before the court after 12 months, you can end it freely, free of charge.
This agreement is granted for
18 months as from signature. This duration takes into account the real processing times (follow-ups, negotiation, and, where applicable, judicial proceedings). It may be terminated by email at any time:
(i) Termination for fault: in the event of
serious fault, proven fraud or persistent non-cooperation by one of the parties, with 15 days' notice.
(ii) Free termination for convenience (Assignor) after the amicable phase has been exhausted: where the
amicable phase has been exhausted without result and no judicial proceedings have been initiated, the Assignor may
terminate freely by email, with 15 days' notice, free of charge.
(iii) Free termination for convenience (Assignor) after 12 months with no legal action filed: upon expiry of a period of
12 months as from signature, and
as long as no legal action has been filed by the Assignee or its lawyer, the Assignor may
terminate freely by email, with 15 days' notice, free of charge and without indemnity.
In all cases of termination, the claim is
reassigned by operation of law to the Assignor (Article 5 bis) and the Assignee alone bears the costs already incurred, without recourse.
Article 3, Exclusivity & Anti-circumvention
💡 In plain terms: During this time, do not entrust the same case to someone else and do not negotiate on your own with the airline without informing us.
This agreement is
exclusive. As the claim is assigned to Robin des Airs (Article 1) and no longer belongs to the Assignor as from signature, the latter undertakes, for the duration of the agreement,
not to assign to a third party this same claim of which it is no longer the holder, nor to
negotiate directly with the airline for the same Incident
without first informing Robin des Airs. Only an agreement concluded
in bad faith, for the sole purpose of circumventing the assignment, engages the liability of the Assignor; the latter must then pay over to the Assignee
all sums received from the airline, the Assignee then being required to pay it the assignment price (Article 4). A good-faith step by the Assignor entails no penalty.
Article 4, Variable (contingent) assignment price · No Win, No Fee
💡 In plain terms: Robin des Airs buys your claim from you at a variable price that depends on what is recovered: you receive 75 % of the amount recovered if we settle amicably, 60 % if we have to go to court, 0 € if nothing is recovered. Your expenses (meals, hotel, transport): if your compensation is recovered, you keep 100 % of them — we take nothing on those. Both rates are accepted as from signature, with no further agreement. If nothing is recovered, you owe nothing and the claim reverts to you.
Contingent nature (art. 1108 and 1964 C. civ.). The Assignor expressly accepts that the assignment price be
variable and contingent, determined according to an uncertain future event: the amount actually received by the Assignee under the assigned claim. This classification results from the uncertain and disputed nature of the claim (Article 1) and reflects the full transfer to Robin des Airs of the
economic risk of recovery.
Scale of the assignment price (accepted as from signature, with no further agreement):
(i) Recovery in the amicable or pre-litigation phase (claim to the airline, formal notice from the Assignee or its lawyer, pre-judicial negotiation):
- Assignment price paid to the Assignor: 75 % of the amount actually received by the Assignee.
- The Assignee retains 25 % as its margin on the assignment transaction.
- Example: on 600 € received, the Assignor receives 450 € and the Assignee retains 150 €.
(ii) Recovery in the litigation phase (legal action before the competent court by the Assignee's partner lawyer):
- Assignment price paid to the Assignor: 60 % of the amount actually received by the Assignee.
- The Assignee retains 40 %. This difference reflects the increased procedural risk and the full burden of the costs (lawyer, bailiff, court registry, platform), borne solely by the Assignee with no recourse against the Assignor.
- Example: on 600 € received, the Assignor receives 330 € and the Assignee retains 270 €.
Application of the two rates: 7 days' notice and free termination option before legal action. The Assignor acknowledges having taken note of the two rates (75 % amicable / 60 % litigation)
before signing this agreement and accepts
both as from signature. The move from one to the other results from the Assignee's decision, which sovereignly assesses the appropriateness of litigation (Article 1 bis, no-instruction clause).
However, in order to preserve the Assignor's full information and to rule out any criticism based on a unilateral modification of the agreement (article R. 212-1, 3° of the Consumer Code),
no legal action is filed before the expiry of a period of 7 calendar days as from a
written notice to the Assignor (WhatsApp AND email), specifying:
- the failure of the amicable phase and the envisaged move to litigation;
- the new rate of 60 % that will apply automatically to litigation receipts;
- the Assignor's option to terminate freely this agreement by simple email before the expiry of this period, free of charge and without indemnity, the claim then being reassigned to it by operation of law (Articles 2 and 5 bis).
Failing termination within this 7-day period, the Assignee is
free to file the legal action without any further agreement from the Assignor, the rate of 60 % then applying automatically.
No price due in the event of failure. In the event of non-recovery, the assignment price is
nil: no sum is due from the Assignor, no advance is required at any stage, and the claim is
reassigned to it by operation of law (Article 5 bis). The Assignee alone bears the costs incurred at a loss ("
No Win No Fee").
Serious consideration in all cases (no derisory price). The assignment price is
determinable by reference to a future event (articles 1591 and 1592 C. civ.); its possible nil value in the event of failure is the
very essence of the risk lawfully accepted (article 1964 C. civ.), and not a defect or an undervaluation of price. In consideration for the assignment, the Assignor receives
in all cases and as from signature a
real and immediate value: the full assumption of the risk and of all recovery costs (lawyer, bailiff, court registry, platform), immunity from any recourse in the event of failure, and the undertaking to take immediate action. This consideration excludes any nullity for derisory price or lack of consideration (article 1169 C. civ.).
Basis of the price — special treatment of expenses (art. 9). The scale above (75 % amicable / 60 % litigation) applies to the
fixed-rate compensation (art. 7), the
reimbursements and re-routing (art. 8) and the
additional damages (art. 12) actually received. By way of exception, as regards the
care expenses (art. 9) — meals, accommodation, transport, communications actually incurred and evidenced by the Assignor —, the assignment price is set as follows:
- If the fixed-rate compensation (art. 7) is recovered: the Assignor receives 100 % of the expenses (art. 9) recovered — the Assignee retains no margin on these expenses.
- If only the expenses (art. 9) are recovered, the compensation (art. 7) not being due — in particular in the event of extraordinary circumstances exempting the airline from art. 7 but not from art. 9 —: the normal scale applies to these expenses (Assignor: 75 % amicable / 60 % litigation), in consideration for the steps taken by the Assignee to recover them.
Article 700 of the Code of Civil Procedure, the
costs and the
default interest awarded by the court remain
entirely acquired by the Assignee and its lawyer (they remunerate the risk and procedural costs it bore alone) and are not included in the basis for calculating the price due to the Assignor.
Compensation in kind. The scale also applies to any compensation in kind (voucher, credit note, miles…) accepted by the Assignee in the course of recovery, calculated on its value. The Assignor
requires payment in cash (bank transfer) and
expressly refuses, as of now, any voucher, credit note, miles or other service offered instead: in accordance with
article 7§3 of Regulation (CE) n° 261/2004, compensation in kind requires the passenger's signed agreement, which the Assignor does not give.
Amicable recovery — Assignment price 75 %
| Flight distance | Amount received / pax | Assignee margin (25 %) | Assignment price (75 %) |
| ≤ 1 500 km | 250 € | 62,50 € | 187,50 € |
| 1 500-3 500 km (North Africa) | 400 € | 100 € | 300 € |
| > 3 500 km (Sub-Saharan Africa) | 600 € | 150 € | 450 € |
Litigation recovery — Assignment price 60 % (accepted as from signature, with no further agreement)
| Flight distance | Amount received / pax | Assignee margin (40 %) | Assignment price (60 %) |
| ≤ 1 500 km | 250 € | 112,50 € | 137,50 € |
| 1 500-3 500 km (North Africa) | 400 € | 180 € | 220 € |
| > 3 500 km (Sub-Saharan Africa) | 600 € | 270 € | 330 € |
Note: article 700 of the CPC, the costs and the default interest awarded by the court remain entirely acquired by the Assignee and its lawyer (Article 4), in consideration for the risk and costs they bore alone. They are not included in the basis for calculating the assignment price.
Article 5, Receipt and payment of the assignment price
💡 In plain terms: The airline pays into Robin des Airs' account (which owns the claim). We pay you your assignment price (75 % or 60 % of the amount recovered) within 5 business days after the funds are actually received.
As the claim is the property of the Assignee as from signature (Article 1) and the assignment is notified to the carrier as of the first formal act of recovery (Article 1 bis),
only payment made into the Assignee's dedicated bank account discharges the debt. The Assignor gives the airline
express and irrevocable instruction to pay any compensation, any reimbursement and any sum due
exclusively into the dedicated bank account designated by Robin des Airs, to the exclusion of any other account, including that of the Assignor. The sums received constitute the
proceeds of the recovery of the claim acquired by the Assignee; they serve as the basis for calculating the assignment price due to the Assignor (Article 4).
The Assignee pays the Assignor its
assignment price (75 % of the amount recovered in an amicable settlement, 60 % in litigation — Article 4) to the IBAN provided in this agreement within
5 business days as from the actual and irrevocable receipt of the funds (SEPA transfer credited, without reservation or chargeback), subject to identity and compliance checks (AML-CFT).
Failing an IBAN in the SEPA zone, payment is made by any means agreed with the Assignor —
Wave, Orange Money or MTN Mobile Money — according to the details it provides; any
transfer and exchange fees are borne by the Assignee, so that the assignment price is not reduced. If the airline pays, in breach of the notification of assignment, directly into the hands of the Assignor, the latter undertakes to
pay over to the Assignee without delay the entire sum received, the Assignee then paying it the assignment price due.
Assignor unreachable. The assignment price
remains fully due: the sum is kept available for the Assignor and paid as soon as contact is re-established, under the conditions of
article 6 bis of the GTC (contact steps, formal notice and deposit art. 1345 et seq. C. civ., 5-year limitation). The Assignor undertakes to keep its details up to date.
Article 5 bis, Terms of the assignment, absence of litigious redemption and reassignment
💡 In plain terms: You sell your claim to Robin des Airs, which becomes its owner as from signature. The airline is notified as of the first formal notice. If nothing is recovered or if you withdraw within 14 days, the claim reverts to you automatically.
Subject matter and scope of the assignment. The Assignor
fully and definitively assigns to Robin des Airs the
compensation claim, existing or future, that it holds against the
operating air carrier that carried out the flight (art. 2 b) of the Regulation), whatever the commercial flight number or the marketing airline (
codeshare), under
Regulation (CE) n° 261/2004 for the Incident, including the
fixed-rate compensation (art. 7), the
reimbursements and expenses (art. 8 and 9), the
additional damages (art. 12), interest, penalties and ancillary sums.
The claim of a minor passenger is not included in the assignment: it is the subject of the
special collection mandate provided for in
Article 9 bis.
Effect between the parties. In accordance with
articles 1321 to 1326 of the Civil Code, the assignment takes effect
between the parties as from signature and relates to a
determinable claim (parties, flight, date, CE 261/2004 basis). The Assignee becomes the
sole holder of the claim and exercises it in its own name.
Enforceability against the carrier (immediate). The assignment becomes
enforceable against the carrier (assigned debtor) within the meaning of
article 1324 of the Civil Code as of the first formal act of recovery sent to the carrier by the Assignee or its lawyer (official claim or formal notice), which
constitutes notification of the assignment. As from this notification,
only payment made into the hands of the Assignee discharges the debt, and the Assignee acts in recovery
in its own name and on its own behalf, by any amicable, administrative, judicial or arbitral means.
Absence of litigious right and of redemption (art. 1699 and 1700 C. civ.). Under the terms of article 1700 of the Civil Code, a thing is litigious only "as soon as there is a lawsuit and a challenge on the merits of the right". On the date of signature,
no proceedings are pending regarding the assigned claim and no challenge on the merits has been raised before a court: the claim, simply
uncertain and disputed, is
not litigious within the meaning of these provisions and the assigned debtor carrier
may exercise no litigious redemption (art. 1699 C. civ.). The classification as an assignment — and not a mandate — results from the
economic reality of the transaction (Article 1: action in its own name, full transfer of the risk and costs, notification to the debtor, no-instruction clause), and not from a formal label.
Actual price of the assignment — subsidiary stipulation (for the sole case where a litigious redemption were nevertheless held admissible). For the avoidance of doubt, if a court were to hold, contrary to the foregoing analysis, a litigious redemption admissible, the parties agree
conclusively between them that the "actual price of the assignment" is
set at a flat rate at the following amount, corresponding to the economic value the parties assigned to the claim at signature:
- 75 % of the fixed CE 261/2004 amount applicable to the flight (250 €, 400 € or 600 € depending on distance), per assigning passenger;
- increased by the justified costs and legitimate expenses incurred by the Assignee (lawyer, bailiff, court registry, judicial platform fees);
- and by interest at the statutory rate as from signature.
This flat-rate determination precludes any setting of the price at a lower amount, in particular by reason of the variable nature of the assignment price (Article 4): the contingent nature of the price governs the Assignor-Assignee relationship and is not enforceable against the assigned debtor exercising the litigious redemption. Any contrary setting would be unenforceable against the Assignor and the Assignee.
Warranty of accuracy and reassignment. The Assignor
warrants the accuracy of the declared information (identity, confirmed booking, flight and date concerned) and, if the claim
already exists at signature, its existence; if the claim is
future (disruption ongoing at signature), it
does not warrant the occurrence of the event giving rise to compensation (final arrival delayed by 3 hours or more), this risk being fully transferred to the Assignee. It declares that the claim has been the subject of no prior assignment, settlement or payment. The Assignor
warrants neither the solvency of the debtor nor the outcome of the recovery, the risk of which is fully transferred to the Assignee (Article 1). Upon termination of the agreement without recovery, in the event of closure for irrecoverability (Article 7 quater), or in the event of withdrawal within the time limit of Article 9, the claim is
reassigned by operation of law to the Assignor, free of charge and without indemnity on either side.
Article 5 ter, Validity of the assignment and unenforceability of non-assignability clauses
💡 In plain terms: The European courts have ruled twice recently: (1) the assignment of a CE 261 claim is perfectly valid and the airline cannot prohibit it in its general conditions of carriage; (2) the assignment changes nothing regarding which courts have jurisdiction, so Robin des Airs can act before the competent court just as the passenger would have.
Validity of the assignment and standing of the Assignee (CJEU, 9 October 2025, Lufthansa v AirHelp, C-551/24). The Court of Justice of the European Union has ruled that the assignment of a compensation claim under Regulation (CE) n° 261/2004 is
perfectly lawful and that
the assignment has no effect as such on the determination of the competent court: the assignee may rely on the same grounds of jurisdiction as the assignor, and in particular article 7§1 of the Brussels I bis Regulation (place of provision of the service = airport of departure or arrival of the flight, CJEU Rehder C-204/08).
Unenforceability of non-assignability clauses (CJEU, 6 February 2025, Eventmedia v Air Europa, C-11/23). The Assignor declares that it is aware of the airline's general conditions of carriage.
Any clause of the general conditions of carriage prohibiting or restricting the assignment of the compensation claim due under Regulation (CE) n° 261/2004 is unenforceable, as being contrary to article 15 of the Regulation (CJEU, 6 February 2025, Eventmedia Soluciones v Air Europa Líneas Aéreas, C-11/23). Consequently, the airline may not rely on such a clause against the assignment granted to Robin des Airs (Articles 1 and 5 bis).
Article 5 quater, Unenforceability of restrictive procedural clauses against the assignee
💡 In plain terms: If the airline pulls out a clause from its conditions of carriage to impose a waiting period or to prevent the assignment, we challenge it: these clauses are not enforceable against us.
The Assignee, acting in its own name as the holder of the assigned claim (Article 1),
is not bound by the clauses of the general conditions of carriage that (i) would make the admissibility of a claim under Regulation (CE) n° 261/2004 subject to a
prior waiting period, (ii) would restrict the passenger's right to be represented, (iii) would limit the assignment of the claim, (iv) would require that a
claim emanate personally from the passenger prior to any step by a third party or an assignee, or (v) would require that
payment be made exclusively into the hands of the passenger notwithstanding the notified assignment. These clauses are unenforceable in view of the
mandatory nature of the Regulation (article 15) and, as regards the clauses limiting assignability, of the case law
CJEU, 6 February 2025, Eventmedia Soluciones v Air Europa, C-11/23.
Jurisdiction clauses (CJEU, 18 November 2020, Ryanair v DelayFix, C-519/19). A jurisdiction clause inserted in the contract of carriage concluded between the passenger and the airline
is not enforceable against the Assignee, a third party to that contract, which did not consent to it; such a clause, not individually negotiated, is moreover liable to be declared
unfair. The Assignee therefore freely brings its action before the courts designated in Article 11.
Article 6, Non-discharging clause for the airline
💡 In plain terms: Once the assignment is notified (as of the first formal notice), if the airline pays you directly to bypass us, it still owes us the payment.
As from the notification of the assignment to the carrier (Article 1 bis and Article 5 bis — notification made as of the first formal act of recovery),
any payment made directly by the airline to the Assignor does not release the airline from its obligations towards Robin des Airs, assignee. Robin des Airs expressly notifies the airline, as of the first formal notice, that the
only valid discharging payment is that made into its dedicated bank account.
Consequently: (i) any settlement made directly to the Assignor in breach of this instruction, after the notification, will be deemed
non-discharging with respect to Robin des Airs; (ii) the airline will remain liable for payment to the Assignee; (iii) Robin des Airs reserves the right to bring any recovery action, including judicial action, against the airline. This stipulation is based on the
assignment of claim (articles 1321 to 1324 of the Civil Code) and is enforceable against the carrier as from the notification made to it.
Article 7, Obligations of the Assignee
💡 In plain terms: We handle your case seriously, we keep you informed, we pay you your assignment price quickly and we protect your data.
Robin des Airs undertakes to: (i) handle the case with diligence and at its exclusive expense; (ii) inform the Assignor at each key stage as a courtesy; (iii) pay the assignment price due to the Assignor (Article 4) within 5 business days after actual and irrevocable receipt; (iv) notify the assignment to the airline as of the first formal act of recovery (Article 1 bis); (v) protect personal data in accordance with the GDPR.
Liability (best-efforts obligation). Robin des Airs does not warrant that the compensation will be obtained. Save for gross negligence or wilful misconduct, its liability is limited to
direct damages and capped at the
higher of: the margin retained on the case,
three times the assignment price due, or a
floor of 500 € (art. R. 212-1, 6° C. conso). It is not liable for the decisions of the airline or of the courts.
Service providers. Robin des Airs may entrust all or part of the performance to
lawyers or providers acting on its behalf, at its exclusive expense (Article 4); the Assignor
consents to the transmission of the strictly necessary documents, for the sole purposes of recovery (GDPR, Privacy Policy). Robin des Airs remains responsible for proper performance towards the Assignor.
Article 7 quater, Closure for irrecoverability or case outside the scope of intervention
💡 In plain terms: If the case is clearly bound to fail, or if it falls outside our scope of intervention, we can stop it — you pay nothing and you get your claim back.
Robin des Airs may end the case by reasoned notice if it appears, after analysis, that the claim is
manifestly irrecoverable (in particular insolvency of the carrier, limitation, lack of basis under the Regulation) or that the
claim has not arisen (in particular delay finally reduced below the 3-hour threshold on arrival at the final destination, or passenger who did not present for boarding other than by cancellation). Robin des Airs may
likewise refuse to accept, or close by reasoned notice, any case not falling within its scope of intervention as it defines it — to date, disputes relating to
flights between Europe and Africa —, this definition being liable to change without rewriting this agreement. This closure
gives rise to no indemnity on either side and, in accordance with the "No Win No Fee" principle,
no sum is due from the Assignor; the claim is
reassigned to it by operation of law.
Article 8, Obligations of the Assignor
💡 In plain terms: Give us accurate information, tell us if the airline contacts you, and do not accept any payment without telling us.
The Assignor undertakes to: (i) provide
accurate and truthful information and transmit the relevant documents; (ii) report to Robin des Airs
any contact, offer or payment from the airline within 24 h, without accepting or concluding anything without informing it; (iii) not act in parallel on the same case. It warrants that it is the
sole holder of the claim, which has been the subject of
no prior assignment, settlement or payment and is not already entrusted to a third party. The details of the obligations, warranties and consequences of a breach — including a
falsified document (cancellation of the case, art. 441-1 C. pén.) — appear in
article 4 of the GTC, which the Assignor accepts.
Article 9, Right of withdrawal (14 days) & Immediate start
💡 In plain terms: You can change your mind within 14 days, free of charge and without giving a reason. The claim reverts to you automatically.
In accordance with articles L. 221-18 et seq. of the Consumer Code, the Assignor has a
withdrawal period of 14 calendar days as from signature,
without having to give a reason and free of charge. It may exercise this right by any unambiguous statement, for example by email to
contact@robindesairs.eu with the wording "I withdraw, Ref. [case number]", or via the
model form below.
In accordance with article L. 221-25 of the Consumer Code, the Assignor
may expressly request immediate performance of the agreement before the expiry of the 14-day period, by ticking the optional box provided at validation; Robin des Airs is then authorised to begin the steps without waiting.
Failing such a request, the steps begin only upon expiry of the 14-day withdrawal period. In any event,
in the event of withdrawal within this period, and in accordance with the "No Win No Fee" principle, no sum is due from the Assignor, including for the steps already taken; the claim is
reassigned to it by operation of law.
Interaction with the notification to the carrier (withdrawal after notification of the assignment). If the Assignor exercises its right of withdrawal
after the Assignee has notified the assignment to the carrier (Article 1 bis), the Assignee:
- notifies the carrier without delay, by registered letter with acknowledgement of receipt, of the withdrawal and the reassignment of the claim to the Assignor;
- until receipt of this notification by the carrier, any payment made into the hands of the Assignee remains discharging; the Assignee pays over to the Assignor in full any sum thus received, without deduction of any commission or fees;
- as from receipt of this notification by the carrier, the latter is required to pay directly to the Assignor, who has again become the holder of the claim.
The Assignor is informed that this notification to the carrier is
made at the initiative and expense of the Assignee, without recourse against it, in order to guarantee the enforceability of the reassignment.
Model withdrawal form
(to be completed and returned only if you wish to withdraw)
For the attention of
Robin des Airs, 66 avenue des Champs-Élysées, 75008 Paris,
contact@robindesairs.eu:
I hereby notify you of my withdrawal from the
assignment of claim agreement relating to the air compensation claim below:
- Agreement signed on: …………………………
- Case reference: …………………………
- Name of the Assignor: …………………………
- Address of the Assignor: …………………………
- Signature (only in the event of notification on paper): …………………………
- Date: …………………………
Article 9 bis, Minor passengers — special collection mandate (the minor's share is not assigned)
💡 In plain terms: A minor child's claim is not sold (that could require the guardianship judge's approval). Instead, the parent gives Robin des Airs a mandate to claim and collect it in the child's name, on the same conditions: 0 € upfront, same net share (75 % amicable / 60 % litigation, 100 % of the expenses for us). The parent signs alone for the child.
Exclusion from the assignment. By way of exception to Articles 1 and 5 bis, the compensation claim of a
minor passenger is not assigned to the Assignee. No act of disposal is thereby carried out on the minor's assets, which rules out
by design any discussion based on article 387-1 of the Civil Code (prior authorisation of the guardianship judge).
Special collection mandate (act of administration). For the minor's share, the legal representative, acting within the framework of
legal administration (articles 382 et seq. of the Civil Code) — the collection of a compensation claim being an
act of administration that it may carry out alone, without authorisation of the guardianship judge —, gives Robin des Airs a
special mandate to claim, pursue and
collect with discharging effect the compensation due to the minor under Regulation (CE) n° 261/2004,
in the name and on behalf of the represented minor. Any judicial proceedings relating to the minor's share are conducted by a
lawyer admitted to a bar, the minor being represented therein by its legal representative.
Protection of the minor's rights. Robin des Airs claims for the minor the
full payment of the fixed-rate compensation due. It
does not settle in the name of the minor and waives none of its rights (acts subject to the authorisation of the guardianship judge, art. 387-1 C. civ.): failing full amicable payment, the litigation route is assessed under the conditions of the agreement.
Identical financial conditions (No Win No Fee). Robin des Airs' remuneration on the minor's share follows the
scale of Article 4:
25 % of the sums received in the amicable phase,
40 % in the litigation phase,
0 € if nothing is recovered; the balance (
75 % / 60 %) is paid to the legal representative
in that capacity, on behalf of the minor, under the conditions of Article 5. No advance or fees are due. The funds received on behalf of the minor pass through the Assignee's
dedicated account, the amicable recovery activity on behalf of others being carried out in accordance with
articles L. 124-1 et seq. and R. 124-1 et seq. of the Code of Civil Enforcement Procedures.
Signature and warranty of authority. For any minor passenger,
the legal representative signs alone, in its own name and in the name of the minor; the minor does not sign. The legal representative
declares and warrants that it exercises parental authority (or the capacity of guardian) over the minor; it holds Robin des Airs harmless from the direct consequences of an inaccurate declaration as to its power of representation, up to the limit of the sums it has received in respect of the minor's share.
Article 10, Confidentiality & GDPR
💡 In plain terms: Your data is used only for your case. Never resold.
The personal data collected is used exclusively for the management of the case. It is not resold. In accordance with the GDPR, the Assignor has the rights of
access, rectification, erasure, restriction, portability and objection, as well as the right to withdraw its consent, by writing to
expert@robindesairs.eu; it may also refer the matter to the
CNIL (French data protection authority). The full terms (purposes, retention periods, processors) appear in the
Privacy Policy.
Article 10 bis, Electronic formation, evidence and certain date
💡 In plain terms: The agreement is signed online by the book (full review before signing, personal signature link received by email, copy sent by email). The evidence file (identity, timestamp, document fingerprint, full log) constitutes proof of your signature and its date — no one can claim that the agreement does not exist or that it was signed "after the fact".
Formation of the agreement at a distance. This agreement is concluded electronically under the conditions of
articles 1125 to 1127-2 of the Civil Code: the Assignor had access to
all the provisions before signing, was able to check the details of its commitment and correct any errors, then confirmed its acceptance. In accordance with
article L. 221-13 of the Consumer Code, the
confirmation of the concluded agreement, comprising all its provisions and the information on the right of withdrawal (Article 9), is provided to the Assignor
on a durable medium (email with the signed agreement attached) immediately after signature.
Electronic signature and evidence agreement (art. 1366 to 1368 C. civ.; art. 25 of the eIDAS Regulation n° 910/2014). The agreement is signed by means of an
electronic signature whose legal effect and admissibility as evidence
may not be denied solely on the ground of its electronic form (art. 25 eIDAS). The process, operated via a
trust service provider (Yousign), combines: a
personal and confidential signature link sent to the signatory's email address (receipt, consultation and activation logged), the
timestamp of each step, an
integrity seal of the signed document (cryptographic fingerprint) and an
evidence file drawn up by the provider (transmission of the link, consultation, signature, IP address fingerprint, device). The parties agree, as an
evidence agreement, that this
evidence file constitutes
proof between them of the identity of the signatories, the integrity of the document, the consent and its date, unless proven otherwise. Robin des Airs may, in addition, use an
advanced signature provider (art. 26 eIDAS), without this conditioning the validity of this agreement. The electronic writing thus established has the
same evidential value as a writing on paper (art. 1366 C. civ.) and any copy derived from it constitutes a
reliable copy (art. 1379 C. civ.).
Certain date and precedence of the assignment. The timestamp of the evidence file, corroborated by the SHA-256 fingerprint of the document, establishes that the assignment
precedes any act of recovery, any formal notice and any proceedings initiated by the Assignee. The Assignee retains the evidence file for the entire duration of the agreement and the applicable limitation periods, and may
produce it in court to justify its standing to act and the date of the assignment.
Article 11, Governing law, courts & disputes
💡 In plain terms: French law. If we have to go to court against the airline, it is the Paris Commercial Court (fast procedure). If you have a dispute with us, it is the court of your place of residence (consumer protection).
This agreement is governed by
French law. In the event of a dispute, the parties favour an amicable resolution within 30 days.
Choice of court:
- Disputes between Robin des Airs and the air carrier (recovery of the assigned claim): jurisdiction at the Assignee's choice, in accordance with the freedom recognised by CJEU, 9 Oct. 2025, Lufthansa v AirHelp, C-551/24 and article 7§1 of the Brussels I bis Regulation, between:
- the Commercial Court of the place of departure of the flight (place of provision of the service within the meaning of CJEU Rehder C-204/08);
- the Commercial Court of the place of arrival of the flight (idem);
- the Commercial Court of the carrier's French registered office (where applicable);
- failing that or for non-EU carriers, the Paris Commercial Court pursuant to articles L. 721-3 and L. 721-5 of the Commercial Code and article 46 of the Code of Civil Procedure.
The Assignor acknowledges that the assignment transfers the claim, not the Assignor's consumer status: as from signature, the relationship between the Assignee and the carrier is purely commercial (CJEU, 9 Oct. 2025, C-551/24, cited above). The jurisdiction of the commercial courts is thus fully justified.
Consistency of consumer protections and of the assignment. The options of withdrawal (Article 9) and free termination (Article 2), together with the reassignment by operation of law that accompanies them, are public-policy protections imposed by the Consumer Code for the benefit of the Assignor. Their presence has no effect on the reality of the transfer of ownership operated between signature and any reassignment, and cannot be interpreted as revealing a mandate: until they are exercised, the Assignee remains the sole holder of the claim and acts in its own name.
- Disputes between Robin des Airs and the Assignor (consumer): jurisdiction of the court of the Assignor's place of residence or of the place of performance of the agreement, in accordance with article R. 631-3 of the Consumer Code, without any jurisdiction clause being able to derogate from it.
Prior consumer mediation: before any judicial recourse between Robin des Airs and the Assignor, the latter may refer the matter free of charge to the
Médiation du Tourisme et du Voyage (MTV), the mediator designated by the Provider (see GTC article 13).
Severability: if a provision of this agreement is held void or unenforceable, the others
retain their full effect, the provision concerned being deemed unwritten or reduced to the extent permitted by law.
Survival: the end of the agreement does not terminate the provisions that, by their nature, survive, in particular
confidentiality and personal data, the
Assignor's obligation to pay over to the Assignee any sum received directly from the airline after notification of the assignment,
intellectual property,
liability and
dispute resolution.