Douala (DLA) · EC 261 Regulation
Europe ↔ Douala flight delayed or cancelled? Up to €600 per passenger
Douala is Cameroon's main air hub, connected to Europe by direct flights from Paris and Brussels as well as several connections. If your flight arrived with 3 hours of delay or more, was cancelled, or you were denied boarding, EU Regulation 261/2004 may entitle you to up to €600 per passenger, in addition to any ticket refund. Send us your flight number: the check is free and takes less than a minute.
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Three conditions decide your eligibility
1
The route
Departure from an EU airport, whatever the airline. Or arrival in the EU with an EU carrier.
2
The problem
Delay of 3 hours or more at arrival, cancellation notified less than 14 days before, denied boarding, or a missed connection on a single ticket.
3
The cause
The delay must be attributable to the airline. A genuinely extraordinary circumstance exempts it; a routine technical fault or a knock-on effect on the aircraft's rotation does not.
Key point: what counts is the delay recorded on arrival in Douala, not at departure. A flight that left 2h late but arrived 3h15 late still qualifies for compensation.
Find your airline: coverage and amount
Douala is served directly from Paris and Brussels, and via a connection through Istanbul. Find your airline and your direction of travel.
| Airline | Route and flights | Compensation | EC 261 coverage |
|---|
| Air France Eligible | Paris (CDG) ↔ Douala (DLA): AF946 / AF947 | €600 | ✔ both directions, direct flight |
| Brussels Airlines Eligible | Brussels (BRU) ↔ Douala (DLA): SN369 / SN379 / SN383 depending on the day | €600 | ✔ both directions, direct flight |
| Turkish Airlines Eligible | Europe → Istanbul (IST) → Douala (DLA): TK667 | €600* | ✔ departing any EU airport, single ticket |
| Turkish Airlines Not eligible | Douala (DLA) → Istanbul (IST) → Europe: TK669 | none | ✘ return not covered |
This list of airlines and flights is not exhaustive and flight numbers can be changed by airlines at any time: always check your own flight number. Douala is also connected to Europe via Ethiopian Airlines (Addis Ababa) and Kenya Airways (Nairobi); send us your exact flight number, we check coverage case by case. The Paris-Douala distance (about 5,030 km) and Brussels-Douala distance (about 5,220 km) is well over the 3,500 km threshold, which places this route at the maximum tier of €600. *On a single ticket with a connection, compensation is calculated as the great-circle distance between the original departure airport and the final arrival, never leg by leg or on the layover (CJEU, Bossen ruling, 7 September 2017, C-559/16).
What decides everything is the flag and the direction: an EU carrier (Air France, Brussels Airlines) is covered both ways. A non-EU carrier (Turkish Airlines, Ethiopian Airlines, Kenya Airways) is only covered departing the European Union, on a single ticket. That is why a Paris to Douala flight via Istanbul is compensable, while the Douala to Paris return on the same route is not.
Large family? Compensation adds up per passenger
Compensation is due per passenger, never per booking. On a Europe-Douala flight delayed more than 3 hours, a family of four represents €2,400, and a family of six €3,600. The price paid for each ticket does not factor in: a promotional fare is entitled to the same fixed amount as a full-fare ticket.
An infant on a parent's lap may also be covered. It depends on the exact ticket conditions and how the infant was booked: the deciding factor is not age but whether a ticket was issued and a fare was paid, even just taxes. Send us the ticket, we'll look at the precise conditions.
The process, from your flight number to money in your account
1
Flight number → diagnosisYou send it to us on WhatsApp or through the form. We cross-check the airline, distance and direction of travel to tell you if it holds up, at no cost and with no obligation on your part.
2
Assignment of the claimElectronic signature in a few minutes. From then on, it's our name on the claim, not yours: you're out of the process.
3
We carry the caseFormal notice, follow-ups, and if the airline digs in, the commercial court with our partner lawyer. Zero steps on your side.
4
Transfer as soon as it's paidThe airline pays, the money is sent straight back to you.
We carry the financial risk
Once the assignment is signed, the claim changes hands: the case is legally ours, no longer yours. Letters to the airline, follow-ups, proceedings before the commercial court if needed: everything goes through us. Lawyer, bailiff, procedural costs: Robin des Airs foots the bill, win or lose.
Nothing is asked before the outcome. With no amount recovered, no invoice ever reaches you.
The full details are on the
pricing page and in the terms and conditions, to read before signing.
What sets Robin des Airs apart on Douala flights
✔ African connections hold no secrets for us (Istanbul, Addis Ababa, Nairobi), nor do the excuses airlines bring up to avoid paying on these routes.
✔ Your choice: WhatsApp or the form, in your language, with no paperwork and no account to create.
✔ The case goes all the way to court if necessary, partner lawyer included, with no upfront costs on your part.
✔ A first refusal stops nothing. Most rest on grounds that don't hold up once challenged under European case law.
✔ Old cases and large families welcome, up to five years back, with no limit on passengers.
Frequently asked questions
What is the compensation amount for a delayed Europe-Douala flight?
€600 per passenger. The Paris-Douala distance (about 5,030 km) and Brussels-Douala distance (about 5,220 km) is well over the 3,500 km threshold, which places this route at the maximum tier regardless of the European city of departure.
Is the Douala-Istanbul return with Turkish Airlines covered?
No. Turkish Airlines is a Turkish carrier, not an EU one. EC 261 only applies to it for flights departing the European Union. The outbound leg to Douala is covered, the return is not with this airline. To be covered both ways, choose Air France or Brussels Airlines.
My connection in Istanbul made me miss my flight to Douala, am I covered?
It depends on where the ticket originated. If the journey started at an EU airport on a single ticket, the airline operating the connection remains responsible for the whole journey through to Douala, even if the problem occurs on the stopover leg.
The airline refused my claim, can I still make a claim?
Yes. A refusal does not extinguish the claim. Many refusals rest on extraordinary circumstances that do not qualify as such under Court of Justice of the European Union case law. An already-refused case can still be reviewed.
Does travelling as a family to Douala increase the amount?
Yes, compensation is due per passenger. A family of four represents up to €2,400, a family of six up to €3,600, regardless of the price paid for each ticket.
How far back can I claim for an old Douala flight?
In France, the claim is time-barred after five years from the day the rights holder knew, or should have known, the facts allowing them to act (Article 2224 of the Civil Code). A 2022 flight therefore remains claimable until 2027.
Do I have anything to pay or advance?
No. Checking your flight is free and without obligation. No payment is requested upfront, and if nothing is recovered, nothing is charged.
Do a strike or a technical fault cancel my rights?
Not automatically. A routine technical fault or an aircraft arriving late from its previous flight generally do not exempt the airline. An internal strike by the airline's own staff does not exempt it either, unlike an air traffic controllers' strike. The exact cause must be verified.
Was your flight to Douala delayed or cancelled?
Just send us your flight number. We'll tell you in under a minute whether the case holds up, and how much it's worth for you and anyone travelling with you.
Free check · €0 upfront · nothing to pay if we get nothing