Flight Europe-Africa
delayed or cancelled?
 Get up to €600 back

Robin takes from airlines, gives back to families. Your Europe ⇄ Africa routes, delay, cancellation or overbooking: we go get the money they owe you.

  • 🚫 No upfront cost
  • 💶 We pay you
  • 💸 Paid even without a EU bank account
600€ Max per passenger
0€ Without result
25% Our success fee
24h File within 24h
Contact, languages & privacy

💬 WhatsApp +33 7 56 86 36 30 On WhatsApp in English · we call you back in Twi, Yoruba or Pidgin if you prefer 📞

Service available in: French, English, Wolof, Bambara, Soninké, Peul (Pulaar), Dioula, Swahili, Lingala, Twi, Yoruba.

No WhatsApp on this device? Scan the QR →

Your flight

We tell you in 2 min if your flight is owed compensation. Free.

or describe your flight here:

Nothing to type here, we see your number when you message us on WhatsApp.

25% on success · €0 if no result · Case filed within 24h

🚀 Now launching be among the first diaspora families to claim back what airlines owe you.

  • European law EC 261/2004The regulation airlines must respect, the same one the market leaders use.
  • €0 if no resultNo upfront cost, no card details, we're the ones who pay you.
  • Your data protectedGDPR, never resold, deleted on request.
  • We speak your languageWolof, Mandinka, Twi, Yoruba, Peul… and 14 days to withdraw, free of charge.

🌍 Africa ↔ Europe specialist · 👤 a dedicated expert handles your case and calls you back in your language. Why choose us →

What you might not know

Where does
this money come from?

EU Regulation (EC) No 261/2004 protects passengers on journeys between Europe and Africa. Depending on direction, Europe → Africa or Africa → Europe the rules differ:

🛫 EUROPE → AFRICA

Flight departing the EU: any airline must pay, European or not, whatever your nationality. Up to €600 for delay, cancellation or overbooking.

🛬 AFRICA → EUROPE

Your flight departs from Africa to Europe / the EU: the rule changes, only European airlines are required to pay.

→ Air France, Corsair, Brussels Airlines, KLM, Transavia, Lufthansa, Iberia, TAP, ITA Airways and other European carriers: yes, they are European.
→ Royal Air Maroc, Air Sénégal, Ethiopian Airlines: no on those flights, they are not European.

3+ hours late at arrival = compensation. It's the arrival time that counts, not departure.

Not sure? Send us your flight on WhatsApp free check within the day. when a flight is cancelled, fewer than 20% of eligible passengers actually receive their compensation airlines count on people giving up. You have 5 years to claim, that delayed flight in 2021? The money may still be owed.

⚖️ Jurisprudence CJUE · Résumé CE 261

Our communities · Our families
600€
per passenger · long-haul
You keep €450 net · our 25% fee on success only
Over 3 500 km, our core focus · compensation per passenger

Shorter flights: €250 or €400. We calculate your exact amount.

Get my money back →
Case examples, compliant with EC 261/2004

How much you can claim.
Depending on your situation.

ℹ️ These examples are illustrative. They show the compensation set out by European regulation EC 261/2004. They are not customer reviews. Robin des Airs is in pre-launch : the first verified reviews will be published after the service officially opens.

Family of 3 on Paris→Dakar (CDG→DKR). Flight delayed by 6 hours on arrival. Distance > 3 500 km (long-haul).

✈
Typical case, long-haul delay
CDG → DKR · Family (3) · 6h delay
1 350€
net for you
Legal €1,800 (€600 × 3)

Couple on Brussels→Abidjan (BRU→ABJ). Flight cancelled less than 14 days before departure, no proven extraordinary circumstance. Long-haul.

✈
Typical case, late cancellation
BRU → ABJ · Couple · Cancellation
900€
net for you
Legal €1,200 (€600 × 2)

Solo passenger on Paris→Bamako (CDG→BKO). Flight cancelled. The airline offers a €300 voucher. The passenger demands cash payment per EC 261.

✈
Typical case, voucher refused
CDG → BKO · Solo · Cancellation
450€
net for you
Legal €600 (1 passenger)

Source: Regulation (EC) No 261/2004 of the European Parliament and of the Council · scale articles 4, 5 and 7

The Robin method

Here's how
it works.

01

Vous envoyez votre vol

Envoyez votre numéro de vol sur WhatsApp, comme un message à un ami. On vous dit tout de suite si vous pouvez être indemnisé, et combien.

⏱ 2 minutes
02

Vous signez, on fonce

Un contrat de cession rapide sur votre téléphone. Zéro paperasse, zéro déplacement. Après ça, vous n'avez plus rien à faire.

⏱ 3 minutes
03

On se bat avec la compagnie

Réclamation, preuves, relances : c'est notre métier. Si elle résiste, on va jusqu'au bout, tribunal compris — à nos frais, pas les vôtres.

⏱ On gère
04

Vous recevez votre argent

La compagnie paie, on vous vire votre part. Si on ne récupère rien, vous ne payez rien. Zéro risque.

3 minutes and it's done →

Find out more: Weather and claims (TAF, METAR…) · Why do so few get their compensation?

The founder

20 years behind the scenes.
I've seen what they hide.

"They charge you for the extra kilo. The second bag. The window seat. But when it's their turn to pay, delay, cancellation, overbooking, there's nobody on the line."

20 years in aviation, always the same excuses. Robin builds a solid case and supports you in French, Wolof, Bambara. We win or you pay nothing.

The founder · 20 years in aviation · EU Regulation 261/2004 specialist

Frequently asked questions

Everything you
want to know.

✈️ Flight delayed, cancelled or overbooked: how much am I owed?
+

Departing from Europe, a flight delayed more than 3 hours on arrival, cancelled or overbooked entitles you to €600 per passenger beyond 3 500 km, whichever airline operated it.

Compensation is owed per person: a family of 4 on a Paris-Dakar flight is €2,400. Your case opens in 2 minutes on WhatsApp with your flight number. You never pay anything upfront.

Of the sums recovered, you receive 75% in the amicable phase, and 60% if the case goes to court (lawyer and procedure costs included, advanced by us). If nothing is recovered, you owe nothing.

Flights of 1,500 to 3 500 km, Maghreb and French overseas departments included: €400 per passenger.

⏱️ How long until I receive my compensation?
+

It depends on how responsive the airline is. Three possible scenarios:

The airline cooperates (60% of cases) after receiving our technical file (proof of delay, official weather reports, legal analysis), the airline recognises your right and pays. Timeline: 4 to 12 weeks. This is the most common outcome.

The airline resists (30% of cases) it invokes "extraordinary circumstances". We counter with our weather evidence and air traffic data. We refer your case to the Tourism and Travel Ombudsman. Recommendation within 90 days. In most cases the airline follows and pays. Total: 3 to 5 months.

The airline persists (under 10%) we take the case to court at our expense and risk. Total: 5 to 8 months.

You receive 75% in the amicable phase and mediation; if we must go to court your share is 60% (procedure costs advanced by us). If we recover nothing, you pay nothing. We keep you updated via WhatsApp.

⚠️ The airline offered me a voucher, do I accept?
+
No. The voucher goes back to the airline if you don't use it, and it often has an expiry date. Its value is almost always less than the €600 cash you're entitled to. Don't sign anything and contact us first. Cash doesn't expire.
🌩️ The airline says weather or "extraordinary circumstances"...
+
That's their favourite excuse. Our file includes official aviation weather reports (METAR, TAF) for departure and arrival airports. We compare with all flights that took off in the same time window. If other planes could fly that day, and they often did, we have the proof. Learn more: Weather and claims (TAF, METAR…)
❌ I claimed myself and the airline refused. Can you step in?
+
Yes. An initial refusal is never final, it's often the start of negotiation. Many passengers stop at that first no, and that is exactly what the airline hopes: in the end, 62% of eligible passengers never receive what they are owed (European Commission, 2020). We take over the case, add our technical evidence, and resubmit with an argument the airline can't ignore. If they persist, we go to the ombudsman then to court. Fees are already covered by our share: you pay nothing extra.
💳 How do I get paid?
+
We pay you. We will never ask for your bank details on WhatsApp. Once your case is accepted, and when funds are received from the airline, we request your bank details via email or a secure form and transfer your share within 5 business days. We never ask you for money, no card, no advance.
🔄 My flight had a connection, can I still claim?
+
Yes. It's the last flight (final leg) that sets the amount: total distance and delay at final arrival. If you missed a connection because of a delay on your first flight, you're eligible. Select "with connection" in the checker, we handle the rest.
✅ Do you take every case?
+
No, and that's our strength. We review every case for free before accepting it. If your chances are low, we tell you honestly rather than waste your time. We only take on cases we're confident we can win. If we don't take your case, we explain why and advise you on alternatives.
↩️ Can I withdraw?
+
Yes. You have a 14-day right of withdrawal from signing the claim-assignment contract, no reason and no fee. In practice, we start working on your case right after signature (with your agreement) so we don't lose time. If you withdraw within 14 days, you pay nothing, any work already done is on us. If your case succeeds before the 14 days end (rare but possible) and you haven't withdrawn, the agreed split applies normally. This is a legal right (French Consumer Code, art. L221-18). A simple WhatsApp message or an email to expert@robindesairs.eu is enough.
🔒 Is the website secure? Is my data protected?
+
Yes. Your connection is fully encrypted (HTTPS) and rated A+, the top grade, by SSL Labs — the independent industry benchmark for encryption. We never ask for bank-card details to start your case: you pay nothing upfront. Your documents are used solely to build your compensation claim, and access to our files is protected by two-factor authentication. Under the GDPR, you can request access to your data or its deletion at any time (expert@robindesairs.eu).

Ready to claim?

Get my compensation →

CE 261 guides, vouchers, time limits: everything on the blog.

⚖️ Jurisprudence CJUE, Sturgeon, Wallentin-Hermann, Krüsemann…

Browse articles →
What am I owed? (free)